Frequently Asked Questions

For your best shopping experience you may wish to consider creating an account. This will allow you access to the most up to date order information, including tracking and purchase history.
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If you are simply browsing our website, use the following instructions:

• Click on desired merchandise category at top or left. Then click on the item image or quick view for more details, click Add to Cart button to add item to your shopping cart. Alternatively, enter a search term in the white box at top and click search.
• Continue shopping or click on another merchandise category to repeat shopping.
• To finish your order, click Checkout in cart and follow the instructions from there to finish your sale as a guest or sign in for an account.

You can also view our E-catalog online. The shipping and handling charges, applicable taxes, and total purchase amount, will be posted on the review page prior to submitting your order. Once you have submitted your order, an order confirmation summary page will be displayed with all of your order details, which you may choose to print. You will also receive an email order confirmation. For all online orders you will be required to provide us with a valid email address. When we have processed your order, you will receive an order has been processed email. When your order has been shipped you will receive a shipping confirmation email.

Please call our convenient toll-free phone number (800) 361-6736 with the following information and a member of our friendly Customer Service team will be happy to assist you. Please have all item numbers, pricing, payment and billing/shipping information handy for quick reference. You may fax the information to us any time at (989) 652-3466. Please include your daytime and evening phone numbers so we can contact you if we have any questions regarding your order.

If you have our print catalog and prefer to order by mail, please call customer service at (800) 361-6736 to find out your options.

We accept all major credit cards (Visa, Master Card, American Express, and Discover). Any branded debit cards are accepted for online, fax, email, phone, mail orders and in-store purchases as well as Bronner's gift certificates. PayPal is accepted for fast and easy checkout on website orders. In addition, U.S. funds checks, travelers checks and money orders, as well as gift certificates/credit notes are accepted for in-store purchases.

If you experience any difficulty placing your order online, or otherwise require assistance, send us an email at customerservice@bronners.com or call our friendly Customer Service Department at (800) 361-6736.

Bronner’s collects sales tax for orders shipping to the following states: AZ, AR, CA, CO, CT, DC, FL, GA, HI, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, NE, NV, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, and WY.

Go to https://www.avalara.com/taxrates/en/state-rates.html to check the requirements for the state you are shipping to. If ordering by mail, please include appropriate sales tax with your payment (sales tax will be automatically applied during online or phone checkout).

Sales tax is calculated based on the total value of items ordered, including shipping and handling. If shipping to more than one address, sales tax must be included for each order based on the shipping addresses. Your order may be delayed from processing if applicable sales tax is not included with your payment.

Your purchase for delivery to states not listed above may be subject to sales or use tax unless the purchase is specifically exempt. Purchaser is responsible for paying applicable sales taxes for their jurisdictions. Most states require purchasers to file a “use tax” return to report any purchase that was not taxed, and then pay “use tax” due per the tax return.

Tax exempt orders cannot be placed online. If you would like to place a tax exempt order or if you otherwise require assistance, send us an email at customerservice@bronners.com or call our friendly Customer Service Department at (800) 361-6736. For all tax exempt sales, appropriate tax exempt documentation will be required before the order can be placed.

When your order has been processed you will receive an order confirmation email message (usually within 24 hours). If you placed your order over the phone or via mail and did not provide an email address, you will need to contact the Customer Service Department by phone at (800) 361-6736 regarding your order.

The order number will be displayed at the end of the checkout process. Also, if you have provided a valid email address you will receive an email order confirmation. The confirmation will have your order number.

Once your order has been placed successfully, you will receive a confirmation email with a sales order number. Once your order has been shipped, you will receive a shipping confirmation email which will include tracking information. If you placed your order over the phone and did not provide an email address, you will not receive any confirmation emails. You will need to contact our Customer Service Department by sending an email to customerservice@bronners.com or contact Customer Service by phone at (800) 361-6736. For your best shopping experience you may wish to consider creating an account using a valid email address. This will allow you access to the most up to date order information, including tracking and purchase history.

If you would like to add to your order please call us with the item code, description, quantity and unit price for each item you want added to your order at (800) 361-6736 as soon as possible and we will make every effort to accommodate you. Please note that due to the speed with which orders are processed we are not able to add to orders that have entered the fulfillment process. We may have to ship the new items as a separate order. We will adjust the shipping fees accordingly if applicable. If this is the case you will receive multiple order confirmation emails from us followed by multiple shipping confirmation emails.

If your order has not already entered the fulfillment process, we will try to accommodate requests made for changing or canceling an order if we are notified within two hours of the original order by phone (800) 361-6736, ask for internet sale, or email us at customerservice@bronners.com and type CHANGE ORDER in the subject line. Once the order has entered the fulfillment process, we may not be able to make changes. If the order has already entered the fulfillment process, you can return the item/s for credit (for cancel requests, we need your item at your return shipping expense).

Please double check spelling and dates before you place an order. If you need to revise any personalization on an order already placed please email us at customerservice@bronners.com and type REVISE PERSONALIZATION in the subject line. In the email message please include your billing name and address and the ornament description and the correct spelling or phone us at (800) 361-6736 as soon as possible and we will make every effort to revise your order. As long as your order has not entered the personalization process, our Customer Service team may be able to make some modifications to your order to correct any spelling or date errors.

The checkout process will prompt you for a coupon code. Please be sure to enter your coupon code prior to hitting Order Submit. (Coupons are not valid on previous orders. Please note exclusions.)

You can review the status and details of your current order through the checkout screens, through your confirmation email. You will be able to review the order status, billing/shipping addresses, item detail, order total, payment information and any discounts applied to your order.

Please contact our Customer Service department at (800) 361-6736 or email us at customerservice@bronners.com with your order number, name, address and details on the item you are missing from your order. If you would like the item sent to you and the requested item is in stock, we will ship it to you immediately. Please check the invoice/packing slip that was included with your shipment. If you have not been charged for the item your credit card will be charged for the second shipment.

Please contact our Customer Service Department at (800) 361-6736 or email us at customerservice@bronners.com with your order number, name, address and details on the item you received damaged or defective. We will instruct you on how to proceed with correcting your order. If you would like a replacement sent to you and the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund, including shipping charges.

Please contact our Customer Service department at (800) 361-6736 or email us at customerservice@bronners.com with your order number, name, address and details on the item you are missing from your order. If you would like the item sent to you and the requested item is in stock, we will ship it to you immediately. Please check the invoice/packing slip that was included with your shipment. If you have not been charged for the item, your credit card will be charged for the second shipment.

Click here to view our shipping rates.

Once your order has been shipped, we will send you a shipping confirmation email letting you know that your order has been shipped. Check on your order using the tracking number provided in the shipping confirmation email. If you placed your order over the phone and did not provide an email address, you will not receive any confirmation that your order has been shipped. You will need to contact our Customer Service Department by sending an email to customerservice@bronners.com or contact Customer Service by phone at (800) 361-6736.

For your best shopping experience you may wish to consider creating an account using a valid email address. This will allow you access to the most up to date order information, including tracking and purchase history.

Yes, you can.

Your ship-to address can be different from your billing address. (Your billing address must match your credit card given). However, only one ship-to address can be indicated per order. For example, to send one package to your house and another package to someone else as a gift, you will need to place two orders. Or if you prefer, please call (800) 361-6736 to place your multiple shipping address order.

Bronner's is happy to ship to addresses in Canada.
Click here to view our shipping rates.

Sorry, but at this time we are not able to ship orders internationally (except for Canada) due to tax requirement changes.

To ship to multiple addresses, the order for each address must be placed separately. Order online, call our toll-free phone number (800) 361-6736, or fax your order to (989) 652-3466 (be sure to indicate what gets sent to each shipping address).

Your satisfaction is important to us and we realize that sometimes you may want to return merchandise. Our goal is to make an exchange or refund as fair and simple as possible. If you are not satisfied with your purchase a return or exchange can be made within 90 days from the date of purchase. All merchandise returned must be in its original condition with your sales receipt.

• Shipping and handling charges are non-refundable unless the return is a result of our error.
• Merchandise refunds will only be made in the original form of payment. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return.
• If you ordered by check, your refund check will be sent to you via first-class mail in 2-3 weeks from the day we process your return.
• Without a receipt we will exchange merchandise returned in its original condition, at current selling price, for merchandise or merchandise credit only.

Request a return online through your bronners.com account by selecting the order from your purchase history and pressing the "Request a Return" button or you can call customer service at 800-361-6736. You will receive a full refund including purchase amount and applicable tax. Shipping and handling charges are non-refundable unless the return is a result of our error. A refund will be in the same form of payment originally used for purchase. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. If your original purchase was paid for with cash, check, money order or travelers check we will issue a refund check for the purchase amount and applicable tax within 2-3 weeks of our receiving your return. If the item was a gift when purchased, you'll receive a credit note for the value of your return, which can be used at any time toward your next purchase. If preferable, you may make return in person at Bronner's customer service.

Most merchandise can be returned within 90 days of receipt. Please call us at (800) 361-6736. If you are not exchanging the item/s, you will receive a credit note for the value of your return, which can be used at any time toward your next purchase. You will receive a full refund including purchase amount and applicable tax. Shipping and handling charges are non-refundable. If you have provided us with your email address, you will be notified via email of your refund once we have received and processed the returned items. We will not inform the gift giver about your return.

To subscribe to our email list for news and occasional special offers, please click here. (You can unsubscribe at any time). Be sure to follow us on social media as we generally share information there on specials as well.

Bronner's has a team of talented artists who produce beautifully personalized ornaments. A perfect way to remember family, friends, a special event, or that favorite couple. Since each ornament is individually and carefully hand-lettered, personalized ornament orders will usually be shipped from Bronner's within 6 business days, along with any other non-personalized merchandise you may have ordered. Prices listed on personalized products include personalization and instructions are shown on the item's details page. Please be sure to check spellings and dates before placing your order.

If you live in the US and would like to request our free, full-color catalog just click here or call (800) 361-6736. You should expect to receive your first copy in about 2-3 weeks. If you have previously ordered from our catalog or website, you will automatically receive our newest catalog when available.

Due to rising postal costs, regrettably we do not mail catalogs outside the US.

If you live in the US and would like to request our free, full-color catalog just click here or call (800) 361-6736. You should expect to receive your first copy in about 2-3 weeks. If you have previously ordered from our catalog or website, you will automatically receive our newest catalog when available.

Due to rising postal costs, regrettably we do not mail catalogs outside the US.

25 Christmas Lane
Frankenmuth, Michigan 48734
(989) 652-9931
800-ALL-YEAR (recorded information)
customerservice@bronners.com