Personalization Process And FAQs

From our large selection of hand-personalized ornaments, gifts and stockings to the candy-cane thank you we place in every package we ship, Bronner's brings the personal touch to your shopping experience and has gifts with personal-ity® for just about every occasion!

HOW DID PERSONALIZED ORNAMENTS BEGIN?

As a young sign painter and window trimmer with artistic flair, Wally Bronner understood the importance of the personal touch. Before long, he transitioned into the Christmas decorations business, taking that artistic flair with him. He decided a staff Christmas party in the 1960s called for hand-painted, personalized Christmas ornaments for the staff children – gifts with personal-ity®. The personalized ornaments were such a hit that they became an integral part of Bronner’s merchandise selection and have remained one of our most popular offerings over the years.

  • Bronner’s hand-painted glass Christmas ornaments include customizable name bulbs, over 70 translations of "Merry Christmas," souvenirs and a broad selection of ornaments that can be personalized to commemorate life’s milestones and memories. Throughout the years, personalization has expanded from hand-painted ornaments to include paint-penned ornaments and plaques, and embroidered Christmas stockings and Santa hats.

ARTISTRY

The charm of our custom gifts? Bronner’s still paints and pens names and messages by hand, a more personal approach than the machine-applied techniques many other retailers employ today.

Painted Ornaments

Bronner’s talented artists use the same vintage lettering techniques practiced by Wally Bronner and other early sign painters. Using precision brushes and oil-based lettering enamel for a glossy, clean appearance, painters letter using down-strokes to prevent paint from flaring. Because we use oil-based paint, hand-painted ornaments require more drying time than penned ornaments to properly cure before being carefully wrapped and shipped. View the painting process:

Penned Ornaments

Many of Bronner’s personalized ornaments are hand-lettered using paint pens or permanent ink. The acrylic-based paint pens come in a variety of colors and dry quickly. Though our lettering artists all use the same style, the beauty of these personalized gifts is the unique nature of hand lettering.

Embroidery

Bronner’s also offers select Christmas stockings and Santa hats with elegant embroidery available in a colorful assortment of high-quality threads. Our state-of-the-art machines can be seen in action:

FAQs

Q – Can I personalize anything online?

A – No. Not every item is designed to accommodate personalization. Items that may be personalized are noted so, along with personalization options upon placing an item in your cart.



Q – Do I have to order a “personalized” item with personalization?

A – No. Personalization is not required.



Q – Is there a charge for personalization?

A – No. There is no additional charge for personalization.



Q – How do I add personalization to an item?

A – You may do so by first adding the item to your cart. This will take you to a page with personalization fields where you may input your information. You may also add or correct personalization later in the shopping cart by selecting either the “NO personalization has been added on this item – click to add personalization at no charge” or the “edit” link.



Q – How many characters can I include?

A – Character limits vary per item and are based upon the space in which the personalization appears. Letters, numbers, punctuation marks and spaces all count toward the total character count. Please see product descriptions for character and field details.



Q – I want more than one of the same item. What is the most convenient way to order more than one of the same item with (different personalization) (the same personalization)?

A – Change the quantity on the product page to reflect the number you wish to order; then click the “add to cart” button. The following page will display fields for each personalized item you have selected. You may specify each field individually or enter information in the first field and then select the option to “copy this personalization information to every item” to duplicate. Should you wish to make any changes or corrections before placing your order, you may always edit your personalization in the cart.



Q – Does an order with personalized items require additional processing time?

A – Yes. Please allow up to 6 additional days plus shipping time for orders with personalized items. We always work as quickly as we can to get your items to you.



Still have questions? Our friendly customer service department will be happy to assist you. You may reach them by calling (989) 652-9931 or emailing customer service.