What payment options
are available? Back
We accept all major credit cards (Visa, Master Card, American
Express, and Discover). Any branded debit cards are accepted for online,
fax, email, phone, mail orders and in-store purchases. In addition, U.S.
funds checks, travelers checks and money orders, as well as gift certificates/credit
notes are accepted for mail order and in-store purchases. Bronners accepts
U.S. and Canadian currency in-store.
How
will I know when my order has been shipped?
Back
Once your order has been shipped, we will send
you a shipping confirmation email letting you know that your order has been
shipped. If your package was shipped UPS or FedEx, you will be able to link
to the UPS or FedEx tracking system to check on your order using the tracking
number provided in the shipping confirmation email. If you placed your order
over the phone and did not provide an email address, you will not receive
any confirmation that your order has been shipped. You will need to contact
our Customer Service Department by clicking here or contact Customer
Service by phone at (800) 361-6736.
How do
I find a specific item online I want to buy? Back
You may search for an item using keyword search box located
on almost every page of our store. Type a phrase such as angels, Hummels,
trees, or any other description, brand or item number, then press your enter
key or click the Go button located beside the search box. When you find an
item that you want to purchase, click the image or name of the item to view
its detail page. Here you will find more information about the item, including
availability. If you want to order the item, click Order and continue shopping.
Why
do some items say Out of Stock? Back
If you are unable to order a product online
that is featured in our print catalog using the catalog quick order form,
the item may be no longer available. You will receive the following out-of-stock
message, This item is no longer available.
We apologize for the inconvenience this may cause you. Thank you!
Occasionally, a catalog item is more popular than we anticipated
or a vendor order is delayed and we temporarily are out of stock. If an item is temporarily out of stock and can be backordered the
website will display the in-stock date. If you wish to backorder the item
for shipping when our stock arrives, you may do so online or by calling 1-800-361-6736.
Please note that you will be charged for shipping at the time of your order.
At the time of shipping, the price of the item will be charged to your credit
card.
If we do not plan on restocking an item that is not featured
in our print catalog it will be removed from our website when its inventory
is depleted. We continually update our website to add new products, and we
regret any inconvenience this may cause you.
Does the
website carry everything your store carries? Back
The website offers select merchandise from our
store and all the merchandise featured in our print catalog. All of the lights,
trees and inflatables available are shown online. We are always adding new
merchandise to the website. If you are looking for a specific item and can't
find it online or in our catalog, email our Customer Service Department by clicking here or contact Customer
Service by phone at 989-652-9931. With over 50,000 items in our world's largest
Christmas store, there is a good chance that we may have what you are in search
of.
How do I use
a coupon online? Back
Prior to using a coupon, please review the coupon restrictions:
expiration date, value of the coupon, minimum purchase requirement, and any
merchandise exclusions. During the check-out process at step 2, there will
be an area to Enter the Coupon Code. At this point, please enter your coupon
code/offer number. If the coupon code is invalid the following message will
be displayed Sorry, we were unable to validate the Coupon Code you entered.
If you know your coupon is valid but are for some reason not able to enter
it, you may email by clicking here or
call 800-361-6736 for assistance.
I forgot to
enter my coupon number. What do I do? Back
If you forget to enter your coupon code/offer
number, please email us by clicking here; type
FORGOT COUPON in the subject line. In the email message please include your
billing name and address and the coupon code/offer number or phone our Customer
Service Department at (800) 361-6736 as soon as possible and we will make
every effort to correct the mistake.
Please note that we may not be able to make
changes to your order if it has entered the ordering process. If this is the
case we may have to cancel your original order, process your order as a return,
and we will re-enter it into our system with the coupon code/offer number
if applicable. During the process of correcting the error you may receive
multiple emails from us.
Was the discount/coupon
applied to my order? Back
You can review the status and details of your current order
by clicking Order Tracker.
You will be able to review the order status, billing/shipping addresses, item
detail, order total, payment information and any discounts applied to your
order.
Can I add an item
to my order? Back
If you would like to add to your order please
email us by clicking here and type
ADD TO ORDER in the subject line. In the email message please include your
billing name and address, the item code, description, quantity and unit price
for each item you want added to your order or phone us at (800) 361-6736 as
soon as possible and we will make every effort to accommodate you. Please
do not include your credit card number since we will bill the same credit
card that the original order was billed to.
Please note that due to the speed with which
orders are processed we are not able to add to orders that have entered the
ordering process. We may have to ship the new items as a separate order. We
will adjust the shipping fees accordingly if applicable. If this is the case
you will receive multiple order confirmation emails from us followed by multiple
shipping confirmation emails.
Can I revise
the spelling on a personalized item? Back
If you would like to revise any personalization
please click
here to email us and type REVISE PERSONALIZATION
in the subject line. In the email message please include your billing name
and address and the ornament description and the correct spelling or phone
us at (800) 361-6736 as soon as possible and we will make every effort to
revise your order.
As long as your order has not entered the personalization
process, our Customer Service team can make some modifications to your order.
We can correct any spelling or date errors.
Changing or Canceling an Order:
If your order has not already
entered the fulfillment process, we will try to accommodate requests made
for changing an order if we are notified within two hours of the original
order by phone (1-800-361-6736, ask for internet sales) or email
us by clicking here and type CHANGE ORDER in the subject
line. Once the order has entered the fulfillment process, we may not be able
to make changes. If the order has already entered the fulfillment process,
you can return the item/s for credit, less shipping charges.
How
do I cancel my order? Back
If you would like to cancel
your order please click here to email us. Type CANCEL ORDER
in the subject line. In the email message, please include your billing name
and address and the reason for the cancellation, or phone us at (800) 361-6736
as soon as possible and we will make every effort to cancel your order.
Please note that orders that have been shipped
cannot be cancelled. You will have to ship the merchandise back to us at your
expense, as you would for a mail-in return . If
the order has not been shipped and is still in our shipping department we
will process the order as a return.
How do I request a catalog? Back
If you live in the US and would like to request our free, full-color catalog just
click
here or call 800-361-6736. You should expect to receive your first copy
in about 2-3 weeks. If you have previously ordered from our catalog or website,
you will automatically receive our newest catalog when available. (Due to rising postal costs, regrettably we do not mail catalogs outside the US)
You can also view
our catalog online.
Can
I order online from my catalog? Back
If you have received our catalog and have your product codes
available, you can go to our online catalog quick order form page and place your order following the convenient quick
order form instructions.
I saw a product in your store
but don't see it on your website. Can I still order it?
Back
Please email our Customer Service Department by clicking here or phone (989)
652-9931 and ask for customer service to place your order and a member of our Customer Service team will
be happy to assist you. If the merchandise is in stock you will be able to
place your order via phone. Please have your product codes and credit card
handy for quick reference.
What is my order
number? Back
If you have provided a valid email address you will receive
an email order confirmation. The confirmation will have your order number.
What is
the status of my order? Back
You can review online the status of current and past orders
you have placed with Bronners.com, our Catalog, or shipped in-store purchases
by clicking Order Tracker.
You'll be asked to type in your order number, email address and/or zip code.
A list will display the date and status of all orders you have placed after
January 1, 2000. Click on any order to view the details. You can also link
to the UPS or FedEx tracking systems to check on UPS or FedEx shipped orders.
Sorry, but we are unable to provide tracking on orders shipped via USPS. If
you placed your order over the phone or via mail and did not provide an email
address you will need to contact Customer Service by phone at (800) 361-6736.
Order Status Definitions:
Personalized to be Processed
one or more of your items requires personalization. The relevant item has
been placed in our personalization-processing queue.
Personalized
in Progress one or more of your items is being personalized.
Packing to be Processed your order is
in being picked and has been placed in our packing-processing queue.
Packing in Progress your order is being
packed and has been placed in our shipping-processing queue.
Backordered one or more of your items
is on backorder and will be processed when we receive the merchandise. Your
remaining order will be shipped at the present time, and your backordered
merchandise will be shipped separately.
Cancelled Backorder per your request,
your backorder has been cancelled.
Completed your order has been shipped.
You can track your package online if it has been shipped via UPS or FedEx
with the tracking number provided. If no tracking number is provided, your
order has been sent via parcel post.
What is my
tracking number? Back
You can obtain your tracking number online by
visiting Order tracker. You can review your
order online and obtain your UPS or FedEx tracking number. You can also link
to the UPS or FedEx tracking systems to check on UPS or FedEx shipped orders.
Sorry, but we are unable to provide tracking on orders shipped via USPS.
What are your
store hours? Back
To view our store
hours click here.
How do I get to
your store? Back
For directions
to Bronner's CHRISTmas Wonderland.
Has my order been
processed? Where is my order? Back
You can review the status of current and past
orders you have placed with Bronners.com, our Catalog, or shipped in-store
purchases online by clicking Order
Tracker. You'll be asked to type in your order number and email address
or zip code. You can also link to the UPS or FedEx tracking systems to check
on UPS or FedEx shipped orders. Please refer to the order status and description
section of the order status screen for information regarding your order. When
your order has been processed you will receive an order confirmation email
message (usually within 24 hours). If you placed your order over the phone
or via mail and did not provide an email address, you will need to contact
the Customer Service Department by phone at (800) 361-6736 regarding your
order.
I received
a damaged or defective item.
Back
Please contact our Customer Service Department at (800) 361-6736
or click here to email us with your
order number, name, address and details on the item you received damaged or
defective. We will instruct you on how to proceed with correcting your order.
If you would like a replacement sent to you and the requested item is in stock,
we will ship it to you immediately. Your credit card will be charged for the
second shipment, but will be credited for the return once we receive it in
our fulfillment center. We will assist you in returning the original shipment
for a full refund, including shipping charges.
I am missing
an item. Back
Please contact our Customer Service department at (800) 361-6736
or click here to email us with
your order number, name, address and details on the item you are missing from
your order. We will instruct you on how to proceed with correcting your order.
If you would like the item sent to you and the requested item is in stock, we
will ship it to you immediately. Please check the invoice/packing slip that was
included with your shipment if you have not been charged for the item, your
credit card will be charged for the second shipment.
I received
the wrong item. Back
Please contact our Customer Service department at (800) 361-6736
or click here to email us with your
order number, name, address and the details on whether you have received the
wrong item instead of or in addition to item/s that you did order. If your
credit card has been charged for the merchandise, we will process a credit
for the return once we receive it in our fulfillment center. We will assist
you in returning the original shipment for a full refund, including shipping
charges.
What are your
shipping rates? Back
Shipping Information:
We will use the most efficient carrier for deliveries to your area. Most orders
without personalized items will usually ship within 2-3 business days. Orders
with personalized items will be shipped from Bronner's within 10 business
days. Choosing an express shipping method does NOT speed up personalization time required. Some items are oversize and require extra shipping charges in addition
to regular shipping charges. Any additional shipping charges are indicated
with the item description as applicable. Charges for insured shipping, packing
& handling will be added to your order according to the following schedule:
Orders
Totaling |
Economy
Delivery
48 States
7-10
Business Days |
Regular
Delivery
48 States
3-5
Business Days |
Alaska
and
Hawaii
Rates do not apply to oversize cartons or overnight shipments. |
2nd
Day
48 States
Rates do not apply to AK/HI or oversize cartons. |
Overnight
48 States
Rates do not apply to AK/HI or oversize cartons. |
Canada*
Rates do not apply to oversize cartons or overnight shipments. |
| Up
to $15.00 |
$5.99 |
$8.99 |
$5.99 |
$15.99 |
$19.99 |
$7.99 |
| $15.01-$35.00 |
$7.99 |
$10.99 |
$12.99 |
$19.99 |
$26.99 |
$18.99 |
| $35.01-$50.00 |
$8.99 |
$12.99 |
$25.99 |
$24.99 |
$35.99 |
$28.99 |
| $50.01-$65.00 |
$10.99 |
$14.99 |
$29.99 |
$29.99 |
$39.99 |
$33.99 |
| $65.01-$100.00 |
$12.99 |
$17.99 |
$34.99 |
$36.99 |
$49.99 |
$38.99 |
| $100.01-$150.00 |
$15.99 |
$22.99 |
$44.99 |
$54.99 |
$79.99 |
$54.99 |
| $150.01-$200.00 |
$17.99 |
$25.99 |
$49.99 |
$64.99 |
$89.99 |
$67.99 |
| Over
$200.00 |
$22.99 |
$29.99 |
$89.99 |
$94.99 |
$149.99 |
$84.99 |
Please note: For delivery outside of the United States or Canada, please call our toll-free number 1-800-361-6736
for a shipping quote, or click here to email orders.*For orders over $20.00 Canadian, rates include
Duties, Taxes and Delivery.
DEFINITIONS
Economy Delivery (48 States) - Orders usually arrive within 7-10 business
days from the time package leaves our distribution center.
Regular Delivery (48 States) - Orders usually arrive within 3-5 business
days from the time package leaves our distribution center.
2nd Day Delivery (48 States) - Orders placed before 12:00 p.m. (Noon) ET (Monday thru Friday)
should arrive within 2 business days (Saturday & Sunday are not considered business days). No weekend delivery; no P.O. Boxes or
APO/FPO. Contact us for a quote on oversize items, or if outside the continental United States (If you need Saturday delivery, please call to see if it might be available in your area for an extra charge).
Overnight Delivery (48 States) - Orders placed before 12:00 p.m. (Noon)
ET (Monday thru Friday) should arrive the next business day (Saturday & Sunday are not considered business days). No weekend delivery; no P.O. Boxes
or APO/FPO. Contact us for a quote on oversize items, or if outside the continental United States (If you need Saturday delivery, please call to see if it might be available in your area for an extra charge).
Notes regarding shipping:
Shipping charges include shipping and handling fees. Oversize charges may be applicable on certain items and are not reflected in the chart above.
International shipping:
Bronner's is happy to ship to addresses outside the continental United States.
Please call our shipping department for a shipping rate quote at (800)361-6736
or click here to
email us and type SHIPPING QUOTE in the subject line.
Our shipping chart above is for the United States and regular
shipping in Canada only. International shipping rates will not be calculated
at checkout but will be added to your order when you have confirmed the quote
and we have processed your order. Please note that it is not possible for
us to know all the various duties/taxes for each country, and that this will
be your responsibility for payment. Bronner's cannot be responsible for any
delivery delays due to Customs.
Upon inquiry, Bronner's will email you a quote within 2 business days. Please
reply to our emailed shipping quote within 72 hours. If we do not hear from
you within 72 hours, your merchandise will be returned to stock, and your
order will not be shipped.
Can I
ship a package to another address? Back
Yes, you can. Your ship-to address can be different from your
billing address. (Your billing address must match your credit card given).
However, only one ship-to address can be indicated per order. For example,
to send one package to your house and another package to someone else as a
gift, you will have to place two orders, and both of these orders would have
the same bill-to address.
Do you
ship to Canada?
Back
Bronner's is happy to ship to addresses in Canada.
We have incorporated the Canadian regular shipping
rates into our shipping chart. The rates are based on the total amount
of your order. If we are unable to ship your order because you have selected
a shipping option not currently available for Canadian shipments (i.e. Second
Day or Overnight) we will phone or email you with regards to your order and
suggest an alternate shipping method. Please note that "Canada Regular
Shipping" generally takes 10-14 business days to arrive.
Please note that it is not possible for us to know all the various
duties/taxes for each country, and that this will be your responsibility for
payment. Bronner's cannot be responsible for any delays in delivery due to
Customs. For Canadian shipping rates to be calculated correctly when you checkout,
you must enter address information as follows:
Do you
ship overseas, and how much is it? Back
Please see "Shipping
Rates."
What is your
return policy? Back
Return Policy
Your satisfaction is important to us and we realize that sometimes you
may want to return merchandise. Our goal is to make an exchange or refund
as fair and simple as possible. If you are not satisfied with your purchase
a return or exchange can be made within 90 days from the date of purchase.
All merchandise returned must be in its original condition with your sales
receipt.
How do I mail
back a return? Back
All shipped purchases made online, in the catalog or in-store
orders can be returned by mail to the address printed on the invoice/packing
slip included with your shipment. Please complete the Return Form
attached to the invoice or packing slip and return it with the item/s. You
will receive a full refund including purchase amount and applicable tax. Shipping
and handling charges are non-refundable unless the return is a result of our
error. If you have provided us with your email address, you will be notified
via email of your refund once we have received and processed the returned
items. A refund will be in the same form of payment originally used for purchase.
If you placed your order with a credit card, the credit will be posted to
your credit card account the day we process your return. If your original
purchase was paid for with cash, check, money order or travelers check we
will issue a refund check for the purchase amount and applicable tax within
2-3 weeks of our receiving your return. If the item was a gift when purchased,
you'll receive a credit note for the value of your return, which can be used
at any time toward your next purchase.
How do I
return a gift? Back
Merchandise can be returned
within 90 days of receipt. Please complete the Return Form
attached to the packing slip and return it with the item. If you are exchanging
the items and the amount of the replacement exceeds the cost of the return,
please include payment for the additional amount (you will not need to include
shipping and handling charges). If you do not know the price of the item you
are returning, you may search for it on our site by entering the item number
from your packing slip in the search field, or call us at (800) 361-6736.
If you are not exchanging the item/s, you will receive a credit
note for the value of your return, which can be used at any time toward your
next purchase. You will receive a full refund including purch ase amount and
applicable tax. Shipping and handling charges are non-refundable. If you have
provided us with your email address, you will be notified via email of your
refund once we have received and processed the returned items. We will not
inform the gift giver about your return.
How do I have my order sent to more than one location?
Back
If you would like to have your order
sent to more than one address, please call our toll-free phone number 800-361-6736
to place your order with our friendly Order team, or fax your order to 989
652-3466 (be sure to indicate what gets sent to each shipping address). A
charge of $5.99 will be added for each additional shipping address inside
the continental US.
Personalization
Tips Back
Bronner's has a team of talented
artists who produce beautifully personalized ornaments. A perfect way to remember
family, friends, a special event, or that favorite couple.
Since each ornament is individually and carefully
hand-lettered, personalized ornament orders will usually be shipped
from Bronner's within 10 business days, along with any other non-personalized
merchandise you may have ordered.
Prices listed on personalized products include
personalization and instructions are shown on the item order page.
Sorry, but personalized products cannot go
through "quick order" but need to be added to your cart separately.
Promotional
Offers Back
For all online purchases we offer the same
promotions featured in our printed catalog (i.e.
free gift with purchase.)
To subscribe to our email list for news and occasional special offers, please
click here.
(You can unsubscribe at any time).
Satisfaction
Guaranteed:
At Bronner's, we proudly
stand behind the quality of our products. Should any item fail to meet your
expectations, simply return it within 90 days for a prompt replacement, exchange or refund.
Your satisfaction is our goal.
Tax Information:
Packages shipped to an address
in Michigan or paid for by a customer living in Michigan will be charged 6%
state sales tax.
