Bronner's Christmas Wonderland

Greetings of the Season!


Whether given as the perfect gift or treasured as your own, Bronner's ornaments and decorations warm souls with the spirit of Christmas. Enjoy personalizing the holidays for your family and friends with selections from our very own personalized ornaments and stockings. Many of the ornaments we carry are designed by and produced exclusively for Bronner's.

For more information about Bronner's CHRISTmas Wonderland, visit the about Bronner's page. You'll find helpful decorating tips for the holidays as well as plenty of information about Bronner's, the world's largest Christmas store. You can also request a copy of our annual catalog, Bronner's Christmas Favorites, or join our email list.

Better yet, plan a visit to Bronner's, located in Frankenmuth, "Michigan's Little Bavaria." We'd love to share our Bavarian hospitality and the excitement of the Christmas season with you 361 days of the year, just as we've been doing since 1945.


Contact Us:
25 Christmas Lane
Frankenmuth, Michigan 48734
(989) 652-9931
800-ALL-YEAR (recorded information)

customerservice@bronner.com

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Most Frequently Asked Questions:

Ordering

General Questions

Services

Questions on Orders Already Placed

 Returns and Exchanges

Shipping and Handling

How do I order online?Back

If you are simply browsing our website, use the following instructions:

  • Click on desired merchandise category at top or left. Then click on the item image or quick view for more details, click add to cart button to add item to your shopping cart. Alternatively, enter a search term in the white box at top and click search.
  • Continue shopping or click on another merchandise category to repeat shopping.
  • To finish your order, click Checkout in cart and follow the instructions from there to finish your sale as a guest or sign in for an account.

You can also view our catalog online (view E-catalog).

The shipping and handling charges, applicable taxes, and total purchase amount, will be posted on the review page prior to submitting your order. Once you have submitted your order, an order confirmation summary page will be displayed with all of your order details, which you may choose to print. You will also receive an email order confirmation. For all online orders you will be required to provide us with a valid email address. When we have processed your order, you will receive an order has been processed email. When your order has been shipped you will receive a shipping confirmation email.

How do I find a specific item online I want to buy? Back

You may search for an item using keyword search box located at the top on almost every page of our store. Type a phrase such as angels, Hummels, trees, or any other description, brand or item number, then press your enter key or click the search button located beside the search box. When you find an item that you want to purchase, click the image or name of the item to view its detail page. Here you will find more information about the item, including availability. If you want to order the item, click Add to Cart and continue shopping.

Can I order online from my catalog?

If you have received our catalog and have your product codes available, you can easily search by sku or description to add items to your cart online.

What should I do if I have difficulty placing my order online? Back

If you experience any difficulty placing your order online, or otherwise require assistance, send us an email at customerservice@bronner.com or call our friendly Customer Service Department at (800) 361-6736.

My order is Tax Exempt. How do I proceed? Back

If you need to place a tax exempt order, please note this is not possible online. Please call 989 652-9931 and ask for customer service to place your order. Your tax ID number is required and paperwork will need to be completed to be within tax exempt regulations.

How do I know if I placed my order successfully? Back

Once you have submitted your order, an order confirmation summary page will be displayed with all of your order details. You will also receive an email confirmation, which you may choose to print. Within 24 hours of placing your order, you will receive an email confirming that your order has been successfully processed along with instructions for tracking your order online. If you ordered over the phone and did not provide an email address but want to check the status of your order, you will need to contact our friendly Customer Service Department by sending an email to orders@bronner.com or by calling (800) 361-6736.

How do I order by phone or fax if I have the item number of the product I want to order? Back

Please call our convenient toll-free phone number 800-361-6736 with the following information and a member of our friendly Customer Service team will be happy to assist you. Please have all item numbers, pricing, payment and billing/shipping information handy for quick reference. You may fax the information to us any time at 989-652-3466. Please include your daytime and evening phone numbers so we can contact you if we have any questions regarding your order.

Is ordering via Bronner's website secure? Back

Please be assured that Bronner's online shopping is secure with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, credit card number will not be stored by Bronner's.

If you wish to place an order over the phone, please call 1-800-361-6736.

How do I order by mail? Back

 If you have our print catalog and prefer to order by mail, simply fill out the order form and send it to us in the envelope provided. If your envelope is missing, send your completed order form and payment to the following address:

Bronner's CHRISTmas Wonderland
Order Department
25 Christmas Lane
PO Box 176
Frankenmuth, MI 48734-0176 U.S.A.

What payment options are available? Back

We accept all major credit cards (Visa, Master Card, American Express, and Discover). Any branded debit cards are accepted for online, fax, email, phone, mail orders and in-store purchases. PayPal is accepted for website orders. In addition, U.S. funds checks, travelers checks and money orders, as well as gift certificates/credit notes are accepted for mail order and in-store purchases. Bronners accepts U.S. and Canadian currency in-store. Gift cards are also accepted via phone order.

How will I know when my order has been shipped? Back

Once your order has been shipped, we will send you a shipping confirmation email letting you know that your order has been shipped. If your package was shipped UPS or FedEx, you will be able to link to the UPS or FedEx tracking system to check on your order using the tracking number provided in the shipping confirmation email. If you placed your order over the phone and did not provide an email address, you will not receive any confirmation that your order has been shipped. You will need to contact our Customer Service Department by sending an email to orderinquiries@bronner.com or contact Customer Service by phone at (800) 361-6736.

Why do some items say Out of Stock? Back

Occasionally, a catalog item is more popular than we anticipated or a vendor order is delayed and we temporarily are out of stock. If an item is temporarily out of stock the website will allow you to receive an email from Bronner's when the item is available again for shipping. If you wish to backorder, you may do so by calling 1-800-361-6736. Please note that you will be charged for shipping at the time of your order. At the time of shipping, the price of the item will be charged to your credit card.

If we do not plan on restocking an item that is not featured in our print catalog it will be removed from our website when its inventory is depleted. We continually update our website to add new products, and we regret any inconvenience this may cause you, but do not want to frustrate customers by showing product that is not available. You may contact customer service with further inquiry on a specific sku.

How do I use a coupon online? Back

Prior to using a coupon, please review the coupon restrictions: expiration date, value of the coupon, minimum purchase requirement, and any merchandise exclusions. During the check-out process, there will be an area to enter the Coupon Code. At this point, please enter your coupon code/offer number. If the coupon code is invalid a message will be displayed. If you know your coupon is valid but are for some reason not able to enter it, please call 800-361-6736 for assistance, as it is very difficult to make any adjustments after an order is placed.

I forgot to enter my coupon number. What do I do? Back

The checkout process will prompt you for a coupon code. Please be sure to enter your coupon code prior to hitting Order Submit. (Coupons are not valid on previous orders. Please note exclusions.)

Was the discount/coupon applied to my order? Back

You can review the status and details of your current order through the checkout screens, through your confirmation email as well as by clicking Order Tracker. You will be able to review the order status, billing/shipping addresses, item detail, order total, payment information and any discounts applied to your order.

Can I add an item to my order? Back

If you would like to add to your order please call us with the item code, description, quantity and unit price for each item you want added to your order at (800) 361-6736 as soon as possible and we will make every effort to accommodate you.

Please note that due to the speed with which orders are processed we are not able to add to orders that have entered the fulfillment process. We may have to ship the new items as a separate order. We will adjust the shipping fees accordingly if applicable. If this is the case you will receive multiple order confirmation emails from us followed by multiple shipping confirmation emails.

Can I revise the spelling on a personalized item? Back

Please double check spelling and dates before you place an order. If you need to revise any personalization on an order already placed please email us at orderinquiries@bronner.com and type REVISE PERSONALIZATION in the subject line. In the email message please include your billing name and address and the ornament description and the correct spelling or phone us at (800) 361-6736 as soon as possible and we will make every effort to revise your order.

As long as your order has not entered the personalization process, our Customer Service team may be able to make some modifications to your order to correct any spelling or date errors.

Changing or Canceling an Order:

If your order has not already entered the fulfillment process, we will try to accommodate requests made for changing or canceling an order if we are notified within two hours of the original order by phone (1-800-361-6736, ask for internet sales) or email us at orderinquiries@bronner.com and type CHANGE ORDER in the subject line. Once the order has entered the fulfillment process, we may not be able to make changes. If the order has already entered the fulfillment process, you can return the item/s for credit (at your return shipping expense).

How do I request a catalog? Back

If you live in the US and would like to request our free, full-color catalog just click here or call 800-361-6736. You should expect to receive your first copy in about 2-3 weeks. If you have previously ordered from our catalog or website, you will automatically receive our newest catalog when available. (Due to rising postal costs, regrettably we do not mail catalogs outside the US)

You can also view our catalog online.

I saw a product in your store but don't see it on your website. Can I still order it? Back

Please email our Customer Service Department at customerservice@bronner.com or phone (800) 361-6736 to place your order and a member of our Customer Service team will be happy to assist you. If the merchandise is in stock you will be able to place your order via phone. Please have your product codes and credit card handy for quick reference.

Does the website carry everything your store carries? Back

The website offers select merchandise from our store and all the merchandise featured in our print catalog. We are always adding new merchandise to the website. If you are looking for a specific item and can't find it online or in our catalog, email our Customer Service Department at customerservice@bronner.com or contact Customer Service by phone at 989-652-9931. With over 50,000 items in our world's largest Christmas store, there is a good chance that we may have what you are in search of.

What is my order number? Back

The order number will be displayed at the end of the checkout process. Also, if you have provided a valid email address you will receive an email order confirmation. The confirmation will have your order number.

Order Status Definitions:

Personalized to be Processed one or more of your items requires personalization. The relevant item has been placed in our personalization-processing queue.

Personalized in Progress one or more of your items is being personalized.

Packing to be Processed your order is in being picked and has been placed in our packing-processing queue.

Packing in Progress your order is being packed and has been placed in our shipping-processing queue.

Backordered one or more of your items is on backorder and will be processed when we receive the merchandise. Your remaining order will be shipped at the present time, and your backordered merchandise will be shipped separately.

Cancelled Backorder per your request, your backorder has been cancelled.

Completed your order has been shipped. You can track your package online if it has been shipped via UPS or FedEx with the tracking number provided. If no tracking number is provided, your order has been sent via parcel post.

What is my tracking number? Back

You can obtain your tracking number online by visiting Order tracker. You can review your order online and obtain your UPS or FedEx tracking number. You can also link to the UPS or FedEx tracking systems to check on UPS or FedEx shipped orders. Sorry, but we are unable to provide tracking on orders shipped via USPS.

What are your store hours? Back

To view our store hours click here.

How do I get to your store? Back

Click here for directions to Bronner's CHRISTmas Wonderland.

I received a damaged or defective item. Back

Please contact our Customer Service Department at (800) 361-6736 or email us at orderinquiries@bronner.com with your order number, name, address and details on the item you received damaged or defective. We will instruct you on how to proceed with correcting your order. If you would like a replacement sent to you and the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund, including shipping charges.

I am missing an item. Back

Please contact our Customer Service department at (800) 361-6736 or email us at orderinquiries@bronner.com with your order number, name, address and details on the item you are missing from your order. If you would like the item sent to you and the requested item is in stock, we will ship it to you immediately. Please check the invoice/packing slip that was included with your shipment. If you have not been charged for the item, your credit card will be charged for the second shipment.

I received the wrong item. Back

Please contact our Customer Service department at (800) 361-6736 or email us at orderinquiries@bronner.com with your order number, name, address and the details on whether you have received the wrong item instead of or in addition to item/s that you did order. If your credit card has been charged for the merchandise, we will process a credit for the return once we receive it in our fulfillment center. We will assist you in returning the original shipment for a full refund, including shipping charges.

What are your shipping rates? Back

Shipping Information:

We will use the most efficient carrier for deliveries to your area. Most orders without personalized items will usually ship within 2-3 business days. Orders with personalized items will be shipped from Bronner's within 6 business days. Choosing an express shipping method does NOT speed up personalization time required. Some items are oversize and require extra shipping charges in addition to regular shipping charges. Any additional shipping charges are indicated with the item description as applicable. Charges for insured shipping, packing & handling will be added to your order according to the following schedule:

USA Rates

Orders Totaling

Economy Delivery
48 States

7-10
Business Days

Oversized cartons need additional over-sized shipping (OS) charges added to the regular delivery rates.
See note below

Regular Delivery
48 States APO/FPO

3-5
Business Days
(APO/FPO may be longer delivery time)

Oversized cartons
need additional oversized shipping
(OS) charges added to the regular delivery rates.
See note below

Alaska
and Hawaii
Puerto Rico
US Virgin Islands
Guam
American Samoa
Northern Mariana Islands


Oversized cartons need additional oversized shipping (OS) charges added to the regular delivery rates.
See note below

2nd Day
48 States


Personalization
time extra.

Rates do not
apply to AK/HI,
PR, US VI, Guam, American Samoa and the Northern Mariana Islands or oversize cartons. Call Shipping Dept

Overnight
48 States


Personalization
time extra

Rates do not
apply to AK/HI PR, US VI, Guam, American Samoa and the Northern Mariana Islands
or oversize cartons.
Call Shipping Dept

 Up to $15.00
$4.99
$7.99
$4.99
$14.99
$23.99
$15.01-$35.00
$6.99
$9.99
$13.99
$19.99
$34.99
$35.01-$50.00
$8.99
$11.99
$29.99
$26.99
$43.99
$50.01-$65.00
$10.99
$13.99
$37.99
$33.99
$54.99
$65.01-$100.00
$13.99
$18.99
$46.99
$39.99
$87.99
$100.01-$150.00
$16.99
$23.99
$57.99
$59.99
$98.99
$150.01-$200.00
$19.99
$29.99
$74.99
$82.99
$132.99
Over $200.00
$24.99
$34.99
$92.99
$109.99
$174.99

DEFINITIONS
Economy Delivery
(48 States. No APO/FPO) - Orders usually arrive within 7-10 business days from the time package leaves our distribution center.
Regular Delivery (48 States) - Orders usually arrive within 3-5 business days from the time package leaves our distribution center.
2nd Day Delivery (48 States) - Orders placed before 12:00 p.m. (Noon) ET (Monday thru Friday) should arrive within 2 business days (Saturday & Sunday are not considered business days). Personalization time extra. No weekend delivery. Contact us for a quote on oversize items, or if outside the continental United States. (If you need Saturday delivery, please call to see if it might be available in your area for an extra charge).
Overnight Delivery (48 States. No P.O. Boxes, APO or FPO) - Orders placed before 12:00 p.m. (Noon) ET (Monday thru Friday) should arrive the next business day (Saturday & Sunday are not considered business days). Personalization time extra. No weekend delivery. Contact us for a quote on oversize items, or if outside the continental United States (If you need Saturday delivery, please call to see if it might be available in your area for an extra charge).

Notes regarding shipping:
Shipping charges include shipping and handling fees. Oversize charges may be applicable on certain items and are not reflected in the chart, but are shown online.

International shipping:
Bronner's is happy to ship to addresses outside the continental United States. Our shipping chart above is for the United States only. Shipping to Canada is listed in the chart below. Many other International shipping rates will be calculated at checkout and shown on your order. Please note that it is not possible for us to know all the various duties/taxes for each country, and that this will be your responsibility for payment. Bronner's cannot be responsible for any delivery delays due to Customs. For oversize items and countries which may not be in our system, please call our shipping department for a shipping rate quote at (800)361-6736 or email us at orders@bronner.com and type SHIPPING QUOTE in the subject line.

Upon special item handling inquiry, Bronner's will email you a quote within 2 business days. Please reply to our emailed shipping quote within 72 hours. If we do not hear from you within 72 hours, your merchandise will be returned to stock, and your order will not be shipped.

Do you ship to Canada? Back

Bronner's is happy to ship to addresses in Canada. We have incorporated the Canadian shipping rates into our shipping chart. If you need an expedited option from delivery time note on shipping chart for Canada, please phone 800-361-6736 to inquire and place your order.

Please note that it is not possible for us to know all the various duties/taxes for each country, and that this will be your responsibility for payment. Bronner's cannot be responsible for any delays in delivery due to Customs. 

Canada Rates

Orders Totaling
Canada A
(except provinces listed at right)

Rates do not apply to oversize cartons, overnight or second day shipments. Call Shipping Dept for quotations.

For orders over $20.00, Canadian rates include Duties, Taxes and Delivery.

For orders under $20, Shipping via USPS First-Class International Delivery
within 10-21 business days.
No P.O. Box

For orders $20 or more, Shipping via UPS Delivery within 10-14 business days.

Canada B
Northwest Territories
Nunavut
Yukon

Rates do not apply to oversize cartons, overnight or second day shipments. Call Shipping Dept for quotations.

Rates DO NOT include Duties, Taxes or brokerage fees and customer will be assessed at time of delivery.

Shipping via U.S. Postal Service may take
7-21 business days.

Up to $15.00
$9.99
9.99
 $15.01-$35.00
$16.99
13.99
$35.01-$50.00
$28.99
17.99
$50.01-$65.00
$30.99
23.99
$65.01-$100.00
$39.99
31.99
$100.01-$150.00
$57.99
39.99
$150.01-$200.00
$71.99
51.99
$200.01-$300.00
$86.99
64.99
$300.01-$400.00
$99.99
79.99
$400.01-$500.00
$134.99
94.99
$500.01-$1000.00
$184.99
104.99
Over $1000.00
$299.99
149.99

Do you ship overseas, and how much is it? Back

Please see "Shipping Rates."

What is your return policy? Back

Your satisfaction is important to us and we realize that sometimes you may want to return merchandise. Our goal is to make an exchange or refund as fair and simple as possible. If you are not satisfied with your purchase a return or exchange can be made within 90 days from the date of purchase. All merchandise returned must be in its original condition with your sales receipt.

  • Shipping and handling charges are non-refundable unless the return is a result of our error.
  • Merchandise refunds will only be made in the original form of payment. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return.
  • If you ordered by check, your refund check will be sent to you via first-class mail in 2-3 weeks from the day we process your return.
  • Without a receipt we will exchange merchandise returned in its original condition, at current selling price, for merchandise or merchandise credit only.

How do I mail back a return? Back

All shipped purchases made online, in the catalog or in-store orders can be returned by mail to the address printed on the invoice/packing slip included with your shipment. Please complete the Return Form attached to the invoice or packing slip and return it with the item/s. You will receive a full refund including purchase amount and applicable tax. Shipping and handling charges are non-refundable unless the return is a result of our error. If you have provided us with your email address, you will be notified via email of your refund once we have received and processed the returned items. A refund will be in the same form of payment originally used for purchase. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. If your original purchase was paid for with cash, check, money order or travelers check we will issue a refund check for the purchase amount and applicable tax within 2-3 weeks of our receiving your return. If the item was a gift when purchased, you'll receive a credit note for the value of your return, which can be used at any time toward your next purchase. If preferable, you may make return in person at Bronner's customer service.

How do I return a gift? Back

Merchandise can be returned within 90 days of receipt. Please complete the Return Form on the packing slip and return it with the item. If you are exchanging the item, please include a form of payment for any price difference and shipping. If you do not know the price of the item you are returning, you may search for it on our site by entering the item number from your packing slip in the search field, or call us at (800) 361-6736.

If you are not exchanging the item/s, you will receive a credit note for the value of your return, which can be used at any time toward your next purchase. You will receive a full refund including purch ase amount and applicable tax. Shipping and handling charges are non-refundable. If you have provided us with your email address, you will be notified via email of your refund once we have received and processed the returned items. We will not inform the gift giver about your return.

Personalization Tips Back

 Bronner's has a team of talented artists who produce beautifully personalized ornaments. A perfect way to remember family, friends, a special event, or that favorite couple.

Since each ornament is individually and carefully hand-lettered, personalized ornament orders will usually be shipped from Bronner's within 6 business days, along with any other non-personalized merchandise you may have ordered.

Prices listed on personalized products include personalization and instructions are shown on the item details page. Please be sure to check spellings and dates before placing your order.

Promotional Offers Back

To subscribe to our email list for news and occasional special offers, please click here. (You can unsubscribe at any time).

Satisfaction Guaranteed:
At Bronner's, we proudly stand behind the quality of our products. Should any item fail to meet your expectations, simply return it within 90 days for a prompt replacement, exchange or refund. Your satisfaction is our goal.

Tax Information:
Packages shipped to an address in Michigan or paid for by a customer living in Michigan will be charged 6% state sales tax. This also applies to all merchandise picked up in person at Bronner's store.

What is the status of my order? Has my order been processed? Where is my order? Back

You can review the status of current and past orders you have placed with Bronners.com, our Catalog, or shipped in-store purchases online by clicking Order Tracker. You'll be asked to type in your order number and email address or zip code. You can also link to the UPS or FedEx tracking systems to check on UPS or FedEx shipped orders. Sorry, but we are unable to provide tracking on orders shipped via USPS. Please refer to the order status and description section of the order status screen for information regarding your order. When your order has been processed you will receive an order confirmation email message (usually within 24 hours). If you placed your order over the phone or via mail and did not provide an email address, you will need to contact the Customer Service Department by phone at (800) 361-6736 regarding your order.

Can I ship a package to another address? Back

Yes, you can. Your ship-to address can be different from your billing address. (Your billing address must match your credit card given). However, only one ship-to address can be indicated per order. For example, to send one package to your house and another package to someone else as a gift, you will need to place two orders. Or if you prefer, please call 800-361-6736 to place your multiple shipping address order.

How do I have my order sent to more than one location? Back

If you would like to have your order sent to more than one address, please call our toll-free phone number 800-361-6736 to place your order with our friendly Order team, or fax your order to 989 652-3466 (be sure to indicate what gets sent to each shipping address). A nominal charge will be added for each additional shipping address inside the continental US.

Can I order ahead of time and pick it up in Bronner's store rather than have it shipped? Back

In-store pick up service is generally possible within reasonable time periods. Please contact our customer service department at 800-361-6736 to place your order and make pick up arrangements. Please note Michigan sales tax must be applied to items picked up at Bronner's (It is not possible to place an order online for in-store pickup).